Shipping policy
All orders over £60 include free delivery
We aim to dispatch all orders within 1-3 working days
Delivery charges:
Royal Mail Tracked48 Small Parcel (Under 1kg) - £3
Royal Mail Tracked48 Medium Parcel (1.01kg - 2kg) - £4
DPD Next Working Day (2.01kg+) - £3.95 (Free over £60)
Pallet orders - Free
Our usual lead times are:
Orders up to 12 bales: Typically dispatched the same or next working day.
Orders of 13–29 bales: Typically dispatched within 2-3 working days
Pallet quantities (30+ bales): Typically dispatched within 3-4 working days and delivered within 1 working week of the order being placed.
We are currently shipping to Mainland UK only.
Terms and Conditions
Lead Time & Delivery:
The lead times above are our usual dispatch times and, in many cases, orders are shipped even sooner. However, as our products are manufactured and packed in-house, dispatch times can occasionally vary due to factors such as increased order volumes, production schedules, supplier delays, equipment maintenance, or other unforeseen circumstances. We will always do our best to minimise any delays and keep customers updated where necessary.
Pallet orders containing more than one pallet will be shipped as and when they are prepared until the order is fulfilled.
Each pallet can take up to 5 working days to prepare and on some occasions it may only be possible to prepare one at a time due to staffing / current order queues / raw material deliveries.
Courier Delivery & Transit Delays
Once an order has been dispatched and collected by the courier, responsibility for the delivery process passes to the carrier. While the vast majority of deliveries arrive within the estimated timeframes, occasional delays may occur due to factors outside of our control, including adverse weather, vehicle breakdowns, network congestion, or other operational disruptions within the courier’s network.
Customers will receive tracking information via the contact details provided at checkout. We recommend using the tracking number supplied as the first point of contact for any delivery-related enquiries, as couriers are best placed to provide the most up-to-date information regarding parcel location and estimated delivery. Should further assistance be required after contacting the courier, our Customer Service team will be happy to help and will support in resolving the matter wherever reasonably possible.
Delivery Timeframes & General Conditions
All dispatch and delivery times are provided as estimates only and are not guaranteed unless expressly agreed in writing. Whilst we always aim to dispatch orders within stated timeframes, these may vary depending on stock availability, production schedules, and operational demand.
We make every effort to maintain accurate stock levels; however, availability may occasionally vary. In the unlikely event that an item becomes unavailable, we will contact the customer to discuss revised lead times, suitable alternatives, or a refund where appropriate.
Claims, Non-Deliveries & Liability
Any issues relating to lost parcels, non-delivery, damage, shortages, refund requests, or replacement requests must be reported within 30 days of the order date. Unfortunately, we are unable to investigate, replace, or refund claims raised after this period, as courier investigation windows and claim processes will have expired.
Delivery is deemed complete once the courier’s tracking system confirms successful delivery, including where proof is provided via signature, photographic evidence, GPS confirmation, or delivery to a nominated safe place in accordance with the customer’s instructions.
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. We cannot accept liability for delays, additional charges, failed deliveries, or lost parcels resulting from incorrect or incomplete address details supplied by the customer.
Where a delivery attempt is unsuccessful due to the recipient being unavailable, refusing delivery, or failing to provide reasonable access to the delivery location, any resulting additional delivery, storage, return, or redelivery charges may be passed on to the customer.
Deliveries made to business premises may be signed for by any person present at the delivery address. Any such signature or recorded proof of delivery will be deemed acceptance of receipt.
Pallet deliveries are made on a kerbside basis only. Customers are responsible for ensuring suitable access for large delivery vehicles and making appropriate arrangements for unloading and moving goods from the delivery point.
Safe Place Deliveries
Where a customer instructs the courier to leave a parcel in a designated safe place, with a neighbour, or in another location without obtaining a signature, the customer accepts full responsibility for the parcel once it has been delivered in accordance with those instructions. In such cases, if the parcel is subsequently lost, stolen, damaged, or cannot be located, we are unable to offer a refund, replacement, or compensation.
Delivery Issues & Condition on Arrival
Any visible damage to packaging or goods should be noted with the courier at the time of delivery wherever possible and reported to us within 48 hours, along with supporting photographs.
Customers are requested to inspect their order as soon as reasonably practicable following delivery and notify us promptly of any shortages, damages, or discrepancies.
Events Outside Our Control
We shall not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control. This includes, but is not limited to, severe weather, industrial action, transport disruptions, supplier shortages, equipment failure, government restrictions, or other unforeseen events.